{"id":414,"date":"2026-03-04T02:51:09","date_gmt":"2026-03-04T02:51:09","guid":{"rendered":"https:\/\/pbing.upgripnk.ac.id\/?page_id=414"},"modified":"2026-03-06T04:41:50","modified_gmt":"2026-03-06T04:41:50","slug":"kepuasan-mahasiswa","status":"publish","type":"page","link":"https:\/\/pbing.upgripnk.ac.id\/?page_id=414","title":{"rendered":"Kepuasan Mahasiswa"},"content":{"rendered":"<div class=\"dosen-wrapper\" style=\"padding: 60px 20px;\">\n<h1 class=\"judul-dosen\">Laporan Kepuasan Mahasiswa<br \/>\nTahun Akademik 2024\u20132025<\/h1>\n<p class=\"deskripsi-dosen\">Program Studi Pendidikan Bahasa Inggris<br \/>\nFakultas Bahasa, Seni, dan Kejuruan<br \/>\nUniversitas PGRI Pontianak<\/p>\n<div class=\"dosen-item\" style=\"margin-top: 40px;\">\n<div class=\"info\">\n<h3 style=\"color: #004aad;\">Tujuan Survei<\/h3>\n<p>Program Studi Pendidikan Bahasa Inggris secara rutin melaksanakan Survei Kepuasan Mahasiswa sebagai bagian dari upaya peningkatan mutu layanan akademik dan implementasi sistem penjaminan mutu internal.<\/p>\n<p>Survei ini bertujuan untuk mengetahui tingkat kepuasan mahasiswa terhadap:<\/p>\n<ul style=\"margin-left: 20px; list-style-type: disc; font-size: 1.05rem; color: #444;\">\n<li>Layanan administrasi akademik<\/li>\n<li>Kualitas pengajaran dosen<\/li>\n<li>Ketersediaan sarana dan prasarana pembelajaran<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"dosen-item\">\n<div class=\"info\">\n<h3 style=\"color: #004aad;\">Aspek Penilaian<\/h3>\n<p>Mahasiswa memberikan penilaian terhadap aspek pelayanan berikut:<\/p>\n<ul style=\"margin-left: 20px; list-style-type: disc; font-size: 1.05rem; color: #444;\">\n<li><strong>Reliability<\/strong> \u2013 Keandalan<\/li>\n<li><strong>Responsiveness<\/strong> \u2013 Daya Tanggap<\/li>\n<li><strong>Assurance<\/strong> \u2013 Kepastian<\/li>\n<li><strong>Empathy<\/strong> \u2013 Empati<\/li>\n<li><strong>Tangible<\/strong> \u2013 Bukti Fisik<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"dosen-item\">\n<div class=\"info\">\n<h3 style=\"color: #004aad;\">Hasil Survei<\/h3>\n<p>Berdasarkan hasil pengolahan data, tingkat kepuasan mahasiswa berada pada kategori <strong>Sangat Baik<\/strong>.<\/p>\n<p style=\"font-size: 1.4rem; font-weight: 600; color: #004aad; margin: 25px 0; text-align: center;\">93% \u2013 95% \u2192 Sangat Baik<br \/>\n5% \u2013 7% \u2192 Baik<br \/>\n0% \u2192 Cukup \/ Kurang<\/p>\n<p>Hasil ini menunjukkan bahwa layanan akademik telah berjalan secara profesional, responsif, dan mampu memenuhi harapan mahasiswa.<\/p>\n<\/div>\n<\/div>\n<div class=\"dosen-item\">\n<div class=\"info\">\n<h3 style=\"color: #004aad;\">Komitmen Peningkatan Mutu<\/h3>\n<p>Program studi tetap berkomitmen melakukan evaluasi dan peningkatan kualitas layanan secara berkelanjutan melalui:<\/p>\n<ul style=\"margin-left: 20px; list-style-type: disc; font-size: 1.05rem; color: #444;\">\n<li>Pengembangan mutu akademik<\/li>\n<li>Peningkatan kompetensi dosen<\/li>\n<li>Penguatan fasilitas pembelajaran<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"download-section\" style=\"text-align: center; margin-top: 60px;\"><a class=\"download-btn\" style=\"display: inline-block; padding: 18px 60px; background: linear-gradient(90deg, #004aad, #1e88e5); color: white; font-size: 1.3rem; font-weight: 600; text-decoration: none; border-radius: 50px; box-shadow: 0 10px 30px rgba(0,74,173,0.3); transition: all 0.3s ease;\" href=\"laporan-kepuasan-mahasiswa-2024-2025.pdf\" target=\"_blank\" rel=\"noopener\"><br \/>\n\ud83d\udce5 Unduh Laporan Lengkap (PDF)<br \/>\n<\/a><\/p>\n<p style=\"margin-top: 20px; color: #555; font-size: 1rem;\">\u00a9 2025 Program Studi Pendidikan Bahasa Inggris \u2013 Universitas PGRI Pontianak<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Laporan Kepuasan Mahasiswa Tahun Akademik 2024\u20132025 Program Studi Pendidikan Bahasa Inggris Fakultas Bahasa, Seni, dan Kejuruan Universitas PGRI Pontianak Tujuan Survei Program Studi Pendidikan Bahasa Inggris secara rutin melaksanakan Survei Kepuasan Mahasiswa sebagai bagian dari upaya peningkatan mutu layanan akademik dan implementasi sistem penjaminan mutu internal. Survei ini bertujuan untuk mengetahui tingkat kepuasan mahasiswa terhadap: [&hellip;]<\/p>\n","protected":false},"author":42,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-414","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prodi Bahasa Inggris Universitas PGRI Pontianak<\/title>\n<meta name=\"description\" content=\"Prodi Bahasa Inggris Universitas PGRI Pontianak\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pbing.upgripnk.ac.id\/?page_id=414\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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